STAY CONNECTED

  • Grey Instagram Icon
  • Grey Facebook Icon
  • Grey Twitter Icon
  • YouTube - Grey Circle

Site create by 3D Devise & Design Dimensions 

CUSTOMER CARE

 

Have any questions, concerns or would like to place a wholesale order? We’re always ready to help! Send us an email at shoesnaps@aol.com

FAQ

 
How do I track my order?
 

All orders require a 7-14 business days to be delivered.  If your order has not been received with-in that time frame, please send us a email to shoesnaps@aol.com.  Someone from our customer service team will be sure to confirm the shipping of your item with 24 hours.  

 

What are your delivery options?
 

All items will be mail via USPS unless they are shipped from Amazon.com.  International Shipping is available for additional fees.  Please contact our customer service team for more details about international shipping.  

 

 

 

How do I return an item?
 

All purchases are final.  If an item is proven to be defectives please contact our customer service team at shoesnaps@aol.com

How can I place a wholesale order?
 

Shipping & Handling are determined once destination is known.  Wholesale ordering is reserved for approved businesses.  Businesses must submit a scanned PDF copy of the business license, sent via email or fax to open a wholesale account with Shoe Snaps, LLC.  In your email include the nature of your business, the products of interest (Basic or Specialties), and the quantity you plan to purchase. Please allow 24/48 hours for our sales person to contact you to complete the sale. 

 

What are the ordering requirements? 

Wholesale orders start at 200 assorted quantity.  To request a copy of the wholesale pricing and suggest retail price list please contact our customer service team at shoesnaps@aol.com

                       

What should my email included?

Email all orders with the below information to shoesnaps@aol.com in the subject line place “ORDER”.

  • Business Name

  • Contact Name

  • Phone

  • Email

  • Shipping/Billing Address

  • Your Order*

 

Or Download The Invoice and fax it to 302-380-7667.

How are payments received? 

 

Upon receipt we will call for payment.  Any orders in the $1000 can opt for wire transfer. For all distribution company payment is required 50/50.  Half when placing the order and the other half upon delivery with-in 15 days.  Once an order is placed, you have 10 business days to cancel with a full refund.  After the 10 business days there will be no refund issued. 

All packages will be shipped USPS Priority unless otherwise specified.  We guarantee an order to ship in 10 business days.  However, any orders over 500 items will be guaranteed to be shipped with-in 30 business days.